16 STEPS


1 The first step is to login to the helpdesk.

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2 Click Google.

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3 Choose your Odyssey Gmail credentials.

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4 With your mouse, hover New

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5 Click New

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6 Click Ticket

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7 Use your Odyssey Gmail as the Requester.

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8 Click Subject and type in a brief heading.

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9 Click type. 

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10 Click the associated subject related to your issue.

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11 Click Contact Phone Number

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12 Type in Contact Phone Number without the dashes

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13 Click Open

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14 Click the topic accociated to address your issue.

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15 Click  and describe your concerns. 

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16 Click the submit button in the upper right-hand corner.

That's it. You're done! 

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Here's an interactive tutorial for the visual learners

https://www.iorad.com/player/119817/How-to-create-and-submit-a-ticket--using-the-Help