Technical Support And How To's

Default solution folder, feel free to edit or delete it.

Government Website Certificate Error
If you are getting a certificate error while visiting a Government website your local trusted certificates may be incorrect.  By running the tool downloade...
Fri, 23 Mar, 2018 at 9:13 AM
How Do I Set Up Conference Calls within Odyssey?
Everyone in Odyssey has a conference call line which works on mobile, computer and phone.   To claim yours, go to , pre...
Tue, 12 Mar, 2019 at 11:57 AM
Having "device policy" issues?
In order to maintain compliance with information security practices, Odyssey has implemented a device policy in case your phone is lost or stolen while it...
Fri, 13 Jan, 2017 at 1:30 PM
Having issues logging into helpdesk from on-base or using Internet Explorer/Edge?
If you are using IE or Edge for a browser, you must go to Options and select the lowest level of protection settings after which the login should go fine. ...
Tue, 26 Feb, 2019 at 12:29 PM
Logging in and logging out of the Android app for our helpdesk (Fresh Desk)
Logging in and logging out of the Android app for our helpdesk (Fresh Desk) To log in and log out of your Android app click on the link provided in ...
Tue, 26 Feb, 2019 at 12:33 PM
Logging into Project Odyssey
To access Project Odyssey use this URL: Once you arrive at the login page you will see a large orange g+Google icon. Se...
Wed, 13 Mar, 2019 at 9:13 AM
How to submit an address change.
How to change your address.  If you log into Ultipro and then go to the "MySelf" tab at the top of the initial dashboard you'll see a "N...
Tue, 4 Apr, 2017 at 12:40 PM
A tutorial for logging into Ultipro
Here's a PDF version of how to log into Ultipro at  The latest version may always be found in drive at
Wed, 15 Feb, 2017 at 2:17 PM
How Do I Create a Google Hangout?
Learn how to create a Google hangout to host conference calls through your Google calendar. Step 1) Open Google (be sure that you are signed in to your ...
Mon, 20 May, 2019 at 2:04 PM